Scripter's CV
Profile summary
Operational Excellence Engineer with 3 years of experience across 2 organizations. Confident in ability to manage operational excellence functions, process improvement, and cross-functional team coordination. Committed to waste reduction, performance monitoring, and root cause analysis across company operations.
Career highlights
Operational Excellence Functions: Manages operational excellence functions at M.A.H.Y. Khoory and Company LLC in Abu Dhabi, overseeing process improvement and cross-functional team coordination.
Process Efficiency and Waste Reduction: Leads initiatives to reduce operational waste and improve process efficiency through root cause analysis and corrective actions.
Quality Management Systems Certification: Holds certification in ISO 9001, formal training in quality management systems.
Key skills
Professional experience
Manages operational excellence functions, overseeing process improvement and cross-functional team coordination. Focuses on waste reduction, performance monitoring, and root cause analysis across company operations.
- Leads initiatives to reduce operational waste and improve process efficiency.
- Monitors and reports Key Performance Indicators to measure performance and identify improvement areas.
- Conducts root cause analysis and executes corrective actions to address recurring issues.
- Collaborates with cross-functional teams to streamline workflows and meet productivity goals.
- Promotes a continuous improvement and leadership culture by mentoring team members in problem-solving tools.
Handled daily ticketing and cash operations, overseeing guest interactions to sustain operational flow. Supported service metrics including guest satisfaction scores, response times, and transaction accuracy while maintaining adherence to established company standards.
- Trained new staff members on operational protocols to promote team consistency and service quality.
- Resolved technical system issues promptly to maintain uninterrupted guest experiences.
Education
Certifications
Languages
Arabic · Native